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Terms & Conditions

Attention! Carefully read the policy conditions before viewing the site three-snails.com. If you do not agree with the terms, do not use this site.

The site three-snails.com (hereinafter Three Snails) may change the terms at any time by posting changes online. Please review these terms regularly to be aware of any changes taken. If you continue to use the site three-snails.com after the changes are done, you agree with the site policy, stated in these conditions.

 

Delivery Terms:

  1. Standard delivery. In Ukraine is carried out by "Nova Poshta” Logistic Company, in Kiev is carried out by the Three Snails company courier. Delivery to the other countries is provided by the state enterprise "Ukrposhta" Ukrainian postal service. The delivery time for Kiev and all over Ukraine takes from 1 to 3 days. The delivery time to the other countries varies from 7 to 20 days, depending on the selected country. To get the detailed information on the delivery terms please contact our manager via online chat or send an e-mail info@three-snails.com.
  2. Express delivery. The delivery method is active for all countries, except for Ukraine and for orders up to 3 kg. Delivery is carried out by the Ukrainian international transport companies. Delivery time takes from 2 to 7 working days, depending on the selected country. To get the detailed information on the delivery terms please contact our manager via online chat or send an e-mail to info@three-snails.com.
  3. Self-pickup. The delivery method is active in Ukraine only. You can pick up your order at the address 10/1 Gorodetskoho Str., Office 22, Kyiv 01001, Ukraine.

 

Payment terms:

The customer has to perform 100% advanced payment for the order. The rule is obligatory for all the countries except for Ukraine. The buyer choose the product, add it to his cart and pay with PayPal or credit card (Visa, MasterCard, American Express).

 

Payment methods:

  1. PayPal is the largest debit electronic payment system. It allows customers to pay bills and purchases, send and receive remittances.
  2. Credit Card. You can perform payment for the purchase by Visa, MasterCard, American Express.
  3. Cash on delivery. The payment method is active for Ukraine only. Payment for the order is carried out upon receiving the order.

Order data Protection is our number one priority. Three Snails follows the personal information generally accepted industry standards protection. Confidential data (such as credit card number) is encrypted using the Socket Layer (SSL) security technology.

 

Return of products:

Three Snails Company is responsible for the goods transportation only across the territory of Ukraine. Return or exchange of goods can only be achieved while maintaining its original form, packaging, documents, and checks. You can issue the return or exchange within 14 days since the goods are receipt on hand. Return or exchange of goods are impossible after 14 days. Please check the goods on the spot in front of the courier. In case of goods damage or order insufficient packaging, you have to refuse to receive the goods.

 

Return conditions:

Goods are lost in transit. In case the goods are lost by logistic company, Three Snails opens the case on searching your parcel. Once Three Snails company or transport company confirm that the parcel is lost - we will refund you 100% cost of your order.

 

Goods are damaged in transit. Check if the goods are not damaged on the spot in front of the courier. In case the goods are damaged, you have to refuse accepting the delivery. In this case, we will be able to repair the damage; if the courier left the goods in the mailbox, send us a photo proof that logistic company, not you have damaged the goods. You issue a refund at your own expense; send us the number of parcel / consignment / declaration. Once we receive the goods back, you get 100% cost of order refund, or we may issue an exchange at the buyer request.

Goods do not fit. You issue the return at your own expense. Send us the number of parcel / consignment / declaration. Once we receive the goods back, you get 100% cost of order refund, or we may issue an exchange at the buyer request.

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